Frequently Asked Questions "FAQ's"

How can I order as I don't have internet access? 

No problems. You can call us on 0845 680 1036 and ask to be put through to the sales team who will process your order for you there and then

Delivery Charges?

We are unable to change our delivery charges at present, but will be introducing a lower charge for single low weight items (i.e <1kilo) in due course

Can I reserve a bundle?

Unfortunately the bundle offers and promotions are based upon a first come first serve basis

Does the laptop come with any software pre-installed such as MS Office?

All laptops will specify in their product descriptions exactly what software is pre-installed. None of the special offers or bundles come pre-loaded with MS Office. You need to purchase this as a separate item

How many USB ports?

Typically most new laptops now come with a minimum of 3 but please check in the product description

Do you offer finance?

No, not yet. We are trying to put a comptetive offer together and will publish it on the site as soon as we have agreed the terms with the finance company for the best rates for you.

Do I qualify for VAT free purchases?

Unless your are a member of the MOD, you will not qualify for a VAT refund on your purchase.

When do I get the VAT back?

If you are a member of the MOD then you will be refunded the value of the VAT paid at the time of your purchase, once we have confirmation that you have received your item/s. The method used to pay for your order will be refunded the value of the VAT within 14 days of confirmation.i.e. Credit card will be refunded the value of the VAT paid.

Can I pay a deposit and the balance at a later date?

No, unfortunately we cannot offer this

Can I purchase more than one bundle at a time?

Yes absolutely. Whilst the stocks last you can purchase as many as you like

Do I have to be a student to qualify?

No. Whilst we specialise in offering students these fantastic deals, they are available to anyone

Do I need my Student Union number to purchase?

No. We will ask you for a few details but do not require proof of you being a student.

How long will it take to receive my order?

Most items are in stock and will be delivered within 5 working days of your order being credit checked and your payment cleared. If the item is not in stock, then we will typically take a further 1 week unless we inform you directly otherwise

Can you deliver abroad?

Yes we can deliver to most European countries but you will pay extra for the shipping.

Can I collect my order?

No. As our warehouse is highly secure we are unable to offer a collection facility

My laptop / product is not working properly?

If your item has a problem within the first 14 days, please Contact Us and our support team will call you to discuss the problem and arrange for a fix. If it is after 14 days of receipt, then please call the respective manufacturer directly. For all manufacturer helpdesk numbers please click here

I am not satisfied with my purchase?

If you have issues about your purchase, please contact us immediately and we will endeavour to help resolve your issues

How do I claim my free gift?

As we run a number of free gift initiatives, please check the details within the description of the bundle you have bought. If you are still unsure, please contact us

My order hasn't arrived yet?

Simply access your account and you can track exactly where you order is up to.

I missed my delivery?

You would have been left with an attempted delivery card with contact details and a consignment number on it. Please call the courier directly to arrange another time for you to accept the delivery (or arrange a collection from the local depot)

Can I amend my order online after I have processed it?

No unfortunately once you have processed your order and paid for it, the order is unable to be changed. Please contact the support team immediately quoting your order ref number

How can I pay for my order?

You can pay by a number of methods including credit / debit cards, BACS, cheque or Paypal. Please note there is a 1% commission charge added to your total order balance if the payment option of credit/debit card is chosen. Unfortunately we do have to make this charge as it is charged by the merchant online card authorisation company.

I do not want to pay the commission charge for using my credit card?

No problems. Simply place your order and at the checkout make sure you select the payment by cheque / BACS option. We will wait until your funds have cleared before releasing your order. For cheque payments please allow a further 5 days for shipping and for BACS a further 3 days.

Where do I send my cheque?

For cheque payments, please send your cheque with an accompanying letter stating your order ref to One4uni Ltd, The Forum, 277 London Road, Burgess Hill, West Sussex, RH15 9QU. Please ensure you include the delivery charge in your payment.

How can I get your bank details for BACS payments?

Please email us on sales@one4uni.com requesting these details with your order reference number and we will e/mail them back to you.

How can I place another order?

Once you have created your own personal account for you first order, you can continue shopping with us for as long as you like!

Is it safe to give my credit card details over the internet?

Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it.

Will all my products be delivered together?

If you have ordered more than one item including a bundled product, they will normally be delivered together in one box, unless they are too bulky or too heavy in which case they will be delivered in separate boxes, but should still usually arrive on the same day.

What happens if you are out of stock of an item?

We will notify you at the time of your order and typically will look to have new stock in within 1 week. Upon receiving the new stock, we will notify you that your order is due out for deloivery.

If your question is not answered here, then please contact us.