One4uni Returns Authorisation

1. GENERAL CONDITIONS FOR RETURNS

Every request for return of material must be addressed in writing by fax, by mail or support@one4uni.com  to the Customer Care Service.

Material can only be returned when Customer Care issued a valid RMA number.

An RMA number is valid for 5 days after its issue by Customer Care; consequently the concerned products must be returned to One4uni within that period of time. A new request for return of material must be introduced after 10 days as the RMA number expires automatically after that period of time.

Only material purchased at One4uni can be returned. Verification is done based upon invoice number and date and in some cases on the serial numbers mentioned on the invoice.

2. REASONS FOR RETURNS

DOA (dead on arrival)

The DOA conditions reflect those of the manufacturer.

One4uni does not offer any warranty other than the one imposed by the manufacturer to One4uni. Consequently, the warranty conditions proposed by One4uni will be an exact copy of the manufacturer's.

When imposed by the manufacturer's warranty conditions, One4uni will in some cases not accept DOA products in return. In those cases the customer must return the DOA products to a third party designated by the manufacturer.

Defective products

One4uni does not offer any warranty other than the one imposed by the manufacturer to One4uni. Consequently, the warranty conditions proposed by One4uni will be an exact copy of the manufacturer's.

Wrong deliveries by One4uni

• Customer Care must be notified of all wrong deliveries within 5 days date of delivery.
• Only products in their original condition and without damages to the box will be accepted for return.
• Transportation cost for returning the material will be at the expense of One4uni.
• Products damaged at delivery by One4uni
• Customer Care must be notified of all damaged deliveries within 5 days date of delivery.
• Transportation cost for returning the material will be at the expense of One4uni.

Wrong customer order

• One4uni reserves the right to issue or not an RMA number for the return of material in case the customer placed a wrong order.
• One4uni reserves the right to charge the customer a restocking fee of at least 10% of the product value, with a minimum of £ 40.
  

Return of goods

Goods will be returned in their original packaging, complete, without any printed tape nor any writing on the box to following address only :

One4uni Returns Department, The Forum, 277 London Road, Burgess Hill, West Sussex RH15 9QU.

Tel: 0845 680 1036 Fax: 0845 680 1037

Damaged boxes are not accepted.

Shipment recommendations

Returns are only accepted if acknowledged through a RMA-number. This RMA-number must be clearly indicated on the upper side of the box in such way that damage of original box is excluded. Always mention the RMA-number on the freight slip as well, especially when returning the goods yourself.

Contact and opening hours
Customer Service
Phone : 0845 680 1036
Email : support@one4uni.com

Opening hours
Monday until Friday
09h30 - 17h30

Weekends / Bank Holidays
Closed