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Customer Reviews

Customer Reviews

Feedback and Complaints Process

In order to provide the best service to all of our customers, it's important to hear your feedback. Your feedback is very important to us. We highly value your opinions, suggestions, and comments. Whether it is positive or negative, we'd like to hear from you.

 

As an organisation One4uni is committed to the provision of high-quality products and services, we recognise the importance of customer feedback as a valuable source of information; essential for continuous improvement in our customer service.

 

One4uni has developed a customer feedback mechanism based on the following principles:

  • Using feedback and complaints as an opportunity to learn from our customers
  • Making it easy for people to contact us with their concerns
  • Addressing feedback and complaints promptly, courteously and confidentially
  • Monitoring and analysing customer feedback and address issues through training or a change in procedures
  • Providing a full explanation of any adverse event in a timely manner
  • Providing positive feedback to staff delivering exceptional service.

We encourage you to provide us with your comments. Please click here to provide feedback.

 

Website Feedback

 

We also want our website to be error-free, easily accessible and consistent. We really appreciate those who take the time to comment on our website or any other interaction you may have had with One4uni by contacting us @ support@one4uni.com

 

Thank you, we value your opinion.

 

See below to see feedback from our customers.

 

“Shopping experience was trouble-free. Website and checkout was simple to use and delivery was faster than expected. Using my laptop now and it's brilliant! Cant wait to see if I win the PS3”

J Manning – Norfolk

 

“Very good. I changed my purchase after it was dispatched and they were very good at resolving the situation.”

S Shaw – Hampshire

 

“Everything went fine, the laptop was delivered on time, but for the next time I'd like to see a more detailed delivery tracking system, because I actually didn't know if the laptop was going to be delivered until it was actually delivered.”

D Evans - Birmingham

 

“Staff are very friendly, communicative and positive. They offer laptop bundle at very good prices, perfect on my student budget and without compromising service, which seems to be a bit of a rarity these days.”

D Morgan – Cheshire

 

“The laptop was delivered within 24 hours to Edinburgh and was well packed so arrived to me with no problems. Very pleased with the service overall. Will recommend to people”

J Stewart - Edinburgh

 

"Just a quick note to say thank you to yourself and your company. I appreciate your concerns and efforts on my behalf of my son. It has been an effort to get all of this done and you and your company have been exemploray."

J Hilton - Canada

 
What our customers have to say:

"I saw the Sony VAION38EW laptop on offer at PC World. I tried to order from them, but they had no stock, so I came to you and you managed to deliver within 2 days, which was fantastic... and I got a free bag too which was not on offer from PC World.... great service. Thank you"
C Ridley, Surrey

Mega Deal

Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007 £87.10 inc vat
£75.74 ex vat